How it works
One process, built around your business
We don't run every client through the same script or a generic call-answering flow. The process is built around what you do — and just as importantly, what you don't want. Here's the shape it usually takes, end to end, and exactly what we cover.
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1
Respond
We answer inbound calls and respond to website enquiries, emails, missed calls and other new leads — as part of your business, not a call centre. Whoever's calling hears your business name, not a script read off a generic script sheet.
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2
Qualify
We learn exactly what work you do and don't want, then qualify each enquiry by location, service, urgency, suitability, budget, timeframe and commercial value — so what lands in front of you is worth your time, and what isn't gets redirected or filtered out properly.
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3
Progress
We book jobs straight into your own system — Tradify, ServiceM8, Fergus, whatever you're already using — so nothing changes on your end. We also pass on qualified opportunities, chase quotes that have gone quiet, and redirect the ones that aren't a fit.
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4
Log
We run the CRM on your behalf — no extra login, no extra subscription. You get all the reporting and visibility of a CRM — lead volumes, qualification, follow-up and ad spend — without having to manage one yourself.
The full scope
What's actually covered
- Inbound calls
- Website enquiries & forms
- Missed calls & callbacks
- Quote follow-up & chasing
- Booking straight into your system
- CRM & pipeline management
- Reporting & visibility
- Clear ownership & accountability
How deep we go
Three levels of integration — pick what fits your team
Every tier runs the same enquiry process. What changes is how much of the follow-through we take off your plate.
Virtual Reception
Every call and web enquiry answered, with the message passed straight through to your team — no qualification layer. The lightest-touch option, for teams who just need the phone covered.
Qualified Enquiry Management
We run every enquiry through Hard Gate and soft-question qualification, then book it as a job or appointment — handed to your team to schedule into your own system.
Full Scheduling
Everything in Tier 2, plus we log straight into your job management system — Fergus, ServiceM8, Tradify and others — and schedule the work ourselves. Nothing left for your team to action.
Add-on services
- Quote follow-up
- Payment chasing
- Reviews & survey calls
- Schedule amendments
Schedule amendments are included as standard in Tier 3, and available as an add-on for Tiers 1–2. Bespoke integrations and sales process automation consulting are scoped case by case.
Your systems, not ours
We work inside what you already use
We're not asking you to adopt a new platform or give your team another login to manage. Jobs get booked straight into your existing system — Tradify, ServiceM8, Fergus, or whatever else you're already running — so the only thing that changes is that every enquiry actually gets followed through.
Reporting, without the extra admin
You get the visibility of a CRM, without running one
Lead volumes, source, qualification, follow-up and ad spend — tracked and reported on your behalf, so you can make good decisions about where your enquiries are actually coming from and why some don't convert.
See a sample report on the homepageCommon questions
Before you ask
Do we need to change systems or software?
No. We work inside whatever you're already using — Tradify, ServiceM8, Fergus and others — so your team doesn't need to learn anything new or log into another platform.
What happens to our existing office or reception staff?
We're not here to replace them. Most clients already have admin or reception support — what's usually missing is someone who fully owns the sales process end to end. We plug in alongside your team, not instead of them.
Will callers know they're not speaking to our own office?
We answer as part of your business, in your business name — not as a third-party call centre reading from a generic script. The process is built around your business specifically, not a one-size-fits-all flow.
How do you know what counts as a good enquiry for us?
We learn exactly what work you do and don't want up front, then qualify every enquiry against that — location, service, urgency, budget and commercial value — so what reaches you is worth your time.
Do we still get visibility over what's happening?
Yes — full reporting and visibility of a CRM (lead volumes, qualification, follow-up, ad spend) without you having to manage one yourself.
See what this looks like for your business.
No scripts, no generic call-answering package — just a conversation about how your leads come in, and where they're falling through.
Get a free enquiry process review